Terms &
Conditions

Acceptance of These Terms

Before completing any order, you must affirmatively check the box at checkout confirming that you have read and agree to these Terms, our Research Use Only (RUO) Policy, our Shipping & Returns Policy, and our Privacy Policy. Orders cannot be placed without this confirmation.

Company Information & Contact

Entity

Ivory Compounds LLC

Mailing address

418 Broadway, Suite R
Albany, New York 12207

Email

support@ivorycompounds.com

Phone

+1 (516) 680-8961

Hours

8:00 AM – 3:00 PM Eastern Time
Monday – Saturday

Eligibility

You must be at least twenty-one (21) years of age to access this Site, create an account, or purchase any products from Ivory Compounds. By purchasing from this Site, you affirm and warrant that:

• You are at least twenty-one (21) years of age and have the legal capacity to enter into this agreement;
• You are acquiring these products solely for lawful laboratory research and not for personal use, consumption, or administration of any kind;
• You possess (or have access to) the training, equipment, and controlled laboratory environment necessary to safely handle research chemicals;
• You will not resell, distribute, or otherwise transfer these products to any individual or entity for personal use, consumption, or administration;
• You are responsible for ensuring your possession and use of these products complies with all applicable federal, state, and local laws.

If you access the Site or purchase on behalf of a laboratory, company, institution, or other entity, you represent that you are authorized to bind that entity to these Terms, and “you” includes that entity.

We may refuse service, cancel orders, or restrict access if we reasonably believe you do not meet these requirements.

Research Use Only Binding Certification

All products sold by Ivory Compounds are research chemicals intended strictly and exclusively for in-vitro laboratory research by qualified professionals. Our products are:

• Not for human consumption, injection, ingestion, inhalation, or topical use
• Not for animal or veterinary use
• Not drugs, dietary supplements, cosmetics, or medical devices
• Not intended to diagnose, treat, cure, or prevent any disease
• Not approved by the U.S. Food and Drug Administration (“FDA”) for any human or veterinary application

Ivory Compounds does not provide, and will not provide upon request, dosing instructions, reconstitution guidance, administration protocols, or any other usage advice. Any reference to scientific literature on this Site is provided strictly for educational and research context and does not constitute a recommendation for use of any kind.

By completing checkout, you represent, warrant, and certify that you are purchasing solely for legitimate laboratory research purposes and that you understand improper use of these products may violate federal, state, or local law.

This Site, and your purchase, are further governed by our standalone Research Use Only (RUO) Policy, which is incorporated into these Terms by reference and controls in the event of any conflict regarding research-use obligations.

Prohibited Uses

Products purchased from Ivory Compounds may not be used for, and you agree not to use them for:

• Human consumption, injection, ingestion, inhalation, or topical application
• Veterinary or animal administration of any kind
• Compounding, manufacturing, or formulating any product intended for human or animal use
• Food, dietary supplement, or cosmetic production
• Any clinical, diagnostic, or therapeutic application
• Relabeling, adulterating, or marketing products as drugs, supplements, or for human use
• Any activity that violates federal, state, or local law

Any attempt to purchase products for a prohibited purpose, or any indication that products will be used for a prohibited purpose, may result in immediate order cancellation, permanent account termination, and reporting to appropriate authorities where required by law.

Product Quality, Testing & Certificates of Analysis

Ivory Compounds is committed to maintaining consistent quality standards for research applications:

• Products undergo third-party identity and purity testing.
• A Certificate of Analysis (“COA”) is available upon request.

All specifications, purity percentages, and testing data are provided strictly for research reference. Batch-to-batch variation may occur, and no specification constitutes a guarantee of fitness for any particular research application.

We strive to keep product descriptions, images, pricing, and availability accurate, but we do not warrant that Site content is complete, current, or error-free. Content may be updated without notice.

Research chemicals offered on this Site are experimental in nature and have not been fully characterized for human safety or efficacy. They are intended exclusively for handling by trained laboratory professionals.

Laboratory Handling Responsibility

You assume full and sole responsibility for:

• Safe storage, handling, and reconstitution of any product, where applicable to laboratory use;
• Use of appropriate laboratory equipment, controls, and personal protective equipment (PPE);
• Compliance with OSHA-aligned and other applicable laboratory safety standards;
• Proper and lawful disposal of all materials and packaging;
• Reviewing any available Safety Data Sheet (SDS) prior to handling a product.

Ivory Compounds is not responsible for any injury, loss, or damage resulting from improper handling, storage, or unauthorized application of its products after delivery.

Acceptable Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Attempt to gain unauthorized access to the Site, accounts, systems, or networks;
• Interfere with or disrupt the Site, its servers, or related infrastructure;
• Use bots, scrapers, or other automated means to access or extract data from the Site;
• Upload or transmit malware or other harmful code;
• Misrepresent your identity, age, qualifications, or affiliation;
• Engage in fraud, identity theft, chargeback abuse, or payment manipulation;
• Harass, abuse, or threaten our staff or other users.

We may investigate suspected violations and suspend or terminate access without notice.

Fraud Prevention & Order Verification

We reserve the right to:

• Verify customer identity prior to fulfilling an order;
• Request additional documentation, including proof of research or institutional affiliation;
• Require signature confirmation on select orders;
• Refuse service to prevent fraud, chargeback abuse, misuse, or violations of these Terms;
• Cancel, without notice, any order suspected of fraudulent or improper activity.

Excessive refund claims or chargeback activity associated with an account may result in account restriction or termination.

FDA & Regulatory Status

The statements on this Site have not been evaluated by the FDA. Ivory Compounds operates as a chemical supplier only and is not a compounding pharmacy or outsourcing facility as defined under Sections 503A or 503B of the Federal Food, Drug, and Cosmetic Act. Products are not marketed, labeled, or intended for use as drugs, dietary supplements, or medical devices.

No Medical or Health Claims

Information provided on this Site is for informational and research context only. Nothing on this Site should be construed as medical advice, treatment guidance, dosing recommendations, health guidance, diagnostic information, or product endorsement. No physician–patient or similar relationship is created by your use of the Site. Ivory Compounds makes no claim that any product can diagnose, treat, cure, or prevent any disease or condition.

Order Acceptance, Cancellations & Right of Refusal

Ivory Compounds reserves the right, at its sole discretion, to refuse, limit, cancel, or terminate any order at any time and for any reason, including but not limited to:

• Suspected misuse or intended misuse of products;
• High chargeback or fraud risk;
• Suspected resale or distribution to unauthorized parties;
• Suspected human or animal consumption;
• Unlawful intent or violation of any applicable law;
• Pricing or listing errors, or inventory unavailability;
• Non-compliance with these Terms.

We reserve the right to request proof of institutional or research affiliation before fulfilling any order, to limit order quantities, and to discontinue products without notice.

Account Terms

Access to certain features of the Site may require an account. By creating an account, you agree to:

• Provide accurate, current, and complete information during registration, and keep it updated;
• Maintain the confidentiality of your account credentials;
• Notify us immediately at support@ivorycompounds.com of any unauthorized access to your account;
• Accept responsibility for all activities occurring under your account.

We reserve the right to suspend or terminate accounts at our sole discretion, including for suspected violations of these Terms or conduct we deem inconsistent with the lawful operation of our business.

Pricing, Taxes & Promotions

All prices are in U.S. dollars and are subject to change without notice. You are responsible for any applicable sales, use, or similar taxes and fees, except where we are required by law to collect them at checkout.

All promotions and discounts are time-bound and apply only during the stated promotional period. Orders placed outside an active promotion are not eligible for retroactive discounts or price adjustments. Promotions may not be combined unless explicitly stated. We reserve the right to modify, suspend, or discontinue any promotion at any time without notice.

Payment & Chargebacks

By placing an order, you confirm that all checkout information is accurate and that you are authorized to use the selected payment method.

Before contacting your bank or payment provider, you agree to contact us directly at support@ivorycompounds.com to attempt to resolve any shipping, delivery, or product issue. All sales are final, and title and risk of loss pass to you upon tender of the package to the shipping carrier; a chargeback filed without a valid basis under our Shipping & Returns Policy is a violation of these Terms.

We will contest any chargeback we believe to be unauthorized, fraudulent, or inconsistent with these Terms. Any account associated with such a chargeback may be permanently terminated, and Ivory Compounds reserves the right to pursue recovery of the disputed amount and associated costs to the fullest extent permitted by law. Full chargeback terms are set out in our Shipping & Returns Policy.

Shipping, Title & Risk of Loss

We currently ship within the United States only. Processing times, rates, and restrictions are described in our standalone Shipping & Returns Policy, which is incorporated into these Terms by reference. Delivery estimates are not guarantees.

Title and risk of loss pass to the buyer upon tender of the package to the shipping carrier. We are not responsible for carrier delays, weather, or packages stolen after the carrier marks them delivered. You are responsible for providing a complete and accurate shipping address and for retrieving packages promptly; we are not responsible for orders misdelivered due to an address you provided.

Returns, Damage & Fulfillment-Error Claims

Due to the regulated and sensitive nature of research materials, no returns are accepted under any circumstances. All sales are final. Opened, used, or altered products are not eligible for return or refund. This does not affect your ability to submit a damage or fulfillment-error claim, as described below, provided you meet the applicable documentation requirements.

Verified claims will be resolved, at our sole discretion, with store credit or a replacement; no cash refunds will be issued, except for orders canceled before shipment (see Order Acceptance, Cancellations & Right of Refusal) or where applicable law requires otherwise. Full documentation requirements and the claims process are set out in our Shipping & Returns Policy. If these Terms conflict with that policy on shipping or returns, the Shipping & Returns Policy controls.

Privacy

Your submission of personal information through the Site is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand how we collect, use, and share your information.

Third-Party Links & Services

The Site may link to third-party websites or use third-party services, including payment processors, shipping carriers, and analytics providers. We are not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk and may be subject to their separate terms.

Disclaimer of Warranties

Except for any express product specifications stated on the applicable Certificate of Analysis for a given lot, we make no warranty that products will meet any specific research objective or produce any particular research result. We do not warrant that the Site will be uninterrupted, secure, or error-free. The buyer assumes all responsibility for determining the suitability of any product for their intended research use.

Limitation of Liability

Any claim arising out of or related to these Terms or the products purchased must be filed within one (1) year of the date the claim arose, or it is permanently barred. Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Ivory Compounds, its officers, directors, employees, agents, affiliates, suppliers, and licensors from and against any claims, liabilities, damages, judgments, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Site or any product;
• Your violation of these Terms;
• Your violation of any applicable law or regulation;
• Your misuse, improper handling, or unlawful application of any product;
• Any human or animal consumption of products purchased from Ivory Compounds;
• Your resale or distribution of products to unauthorized parties;
• Any inaccurate information you provide to us;
• Your violation of any third party’s rights, including intellectual property or privacy rights.

Dispute Resolution & Arbitration

Governing Law & Venue

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-law principles. Any legal action not subject to arbitration shall be filed exclusively in the state or federal courts located in Nassau County, New York, and you consent to the personal jurisdiction of such courts.

Intellectual Property

All content on this Site, including logos, branding, product descriptions, product photography, Certificates of Analysis, and other media, is the property of Ivory Compounds or its licensors. It may not be copied, distributed, reproduced, scraped, framed, or used for any commercial purpose without prior written consent, except for limited personal use necessary to browse and place orders. The Ivory Compounds name and associated marks are protected under applicable trademark law.

Force Majeure

Ivory Compounds shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, pandemics, government actions, embargoes, war, terrorism, labor disputes, power or internet outages, supply chain disruptions, or carrier delays.

Termination & Survival

We may suspend or terminate your access to the Site, or refuse future orders, at any time, with or without notice, for any reason permitted by law, including violation of these Terms. Provisions that by their nature should survive termination will survive, including Research Use Only, Prohibited Uses, Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.

Severability & No Waiver

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving the parties’ intent. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets.

Entire Agreement

These Terms, together with our Privacy Policy, Research Use Only (RUO) Policy, Shipping & Returns Policy, and any other policies referenced herein, constitute the entire agreement between you and Ivory Compounds regarding their subject matter and supersede all prior or contemporaneous agreements or understandings.

Amendments

We reserve the right to update or revise these Terms at any time. Changes are effective immediately upon posting to this Site with an updated “Last updated” date. Continued use of the Site or placing an order after changes are posted constitutes acceptance of the modified Terms. Changes will not apply to orders already placed or to disputes that arose before the change was posted.

Contact

Questions about these Terms may be directed to support@ivorycompounds.com or +1 (516) 680-8961. Mailing address: Ivory Compounds LLC, 418 Broadway, Suite R, Albany, New York 12207.

Acknowledgment

By accessing this Site, creating an account, or purchasing products, you acknowledge that you have read, understood, and agreed to these Terms, including the research-use-only and age restrictions, the all-sales-final policy, and the agreement to arbitrate, and that you will use products solely for lawful laboratory research purposes.