Shipping & Returns Policy

IVORY COMPOUNDS

This Shipping & Returns Policy supplements and is incorporated by reference into our Terms & Conditions.

SHIPPING

Shipping Availability

Ivory Compounds currently ships within the United States only. We do not offer international shipping at this time

Order Processing

Orders are typically processed within one to two (1–2) business days after payment confirmation, excluding weekends and holidays. Processing times may vary during periods of high order volume, promotions, holidays, or unforeseen operational delays. Order processing time is separate from carrier transit time. We reserve the right to delay or cancel orders for verification, fraud prevention, or compliance review.

Shipping Carrier & Tracking

Orders are shipped via a major national carrier. Tracking information is provided via email once an order has shipped. Customers are responsible for
monitoring shipment status using the provided tracking number.

Address Accuracy

Customers are responsible for ensuring that all billing and shipping information is accurate and complete prior to submitting an order. Ivory Compounds is not responsible for delays, losses, or delivery issues resulting from incorrect or incomplete address information provided by the customer. Orders shipped to an incorrectly entered address are not eligible for refund or replacement.

P.O. Boxes

Ivory Compounds does not ship to P.O. boxes.

Order Changes & Cancellations

We will make reasonable efforts to accommodate order modifications or cancellations prior to shipment; however, changes cannot be guaranteed once
an order has been processed or shipped

Returned or Undeliverable Packages

If a package is returned due to an incorrect address, failed delivery attempts, or refusal of delivery, the customer will be responsible for any additional
shipping charges required to reship the order

Risk of Loss & Title Transfer

Title and risk of loss transfer to the customer upon tender of the package to the shipping carrier. Ivory Compounds is not responsible for lost, stolen, delayed, or damaged packages once a shipment has been transferred to the carrier and tracking confirmation has been issued. Once a package is marked “Delivered” by the carrier, responsibility for the package transfers to the customer; claims regarding packages reported stolen or missing after confirmed delivery must be submitted directly to the carrier.

Customers are responsible for ensuring a secure delivery location, monitoring tracking updates, and retrieving packages promptly upon delivery. We strongly recommend signature-required delivery (where available) or a secure delivery address if package theft is a concern.

Delivery Delays

Estimated delivery dates are provided by the carrier and are not guaranteed. Ivory Compounds is not liable for shipping delays caused by carriers,
severe weather, natural disasters, holidays, labor disruptions, customs, or other circumstances outside our control.

Temperature & Storage Disclaimer

Ivory Compounds does not guarantee product temperature conditions during transit or after delivery. Customers acknowledge and accept full
responsibility for proper product storage and handling upon receipt

Shipping Protection / Insurance

Shipping insurance or package protection is not currently offered or available for purchase at checkout. Ivory Compounds is not liable for damaged,
lost, or stolen packages once tendered to the shipping carrier.

RETURNS & REFUNDS

All Sales Are Final

Due to the regulated and sensitive nature of research materials, no returns are accepted under any circumstances. All sales are final.

We do not offer refunds, returns, or exchanges for:

Buyer’s remorse or change of mind
Incorrect product selection
Reconstitution or research errors
Delivery delays
Packages marked “Delivered” by the carrier
Orders canceled for policy or RUO violations

Opened, used, or altered products are not eligible for return or refund. This does not affect your ability to submit a damage or fulfillment-
error claim under Section 13, provided you meet the documentation requirements below.

Eligible Claims — Damage, Defects & Fulfillment Errors

If you receive a damaged product, an incorrect item, or a verified fulfillment error, you must notify us at support@ivorycompounds.com within twenty-four (24) hours of the carrier’s confirmed delivery date. This window is strictly enforced; claims submitted outside this timeframe will be denied without exception.

To process your claim, you must provide complete documentation, including:

Your order number
A complete unboxing video recorded from the moment the package is first opened
Clear photos of the external packaging
Clear photos of the product and any visible damage
Clear photos of the packing slip included with the order
A brief written description of the issue

Claims submitted without all required documentation will be denied.

Resolution

If a claim is reviewed and verified as a genuine Ivory Compounds fulfillment or shipping error, we will, at our sole discretion, resolve the claim with store credit or a replacement of the affected item(s). No cash refunds will be issued under any circumstance. No remedy of any kind will be issued for delivered, refused, or stolen packages, or for claims that do not meet the requirements above.

Fraud Prevention

We reserve the right to require signature confirmation on orders, request identity verification, deny claims suspected of fraud or abuse, and limit or
refuse service at our discretion. Excessive refund claims or chargeback activity may result in account restriction or termination.

Chargebacks

Before contacting your bank or payment provider, you agree to contact us directly at support@ivorycompounds.com to attempt to resolve
any order, shipping, or product issue. Initiating a chargeback without first allowing us the opportunity to resolve the issue directly is a violation of
these policies and of our Terms & Conditions.

By placing an order, you acknowledge and agree that:

You authorized the charge for the amount billed, and your acceptance of our Terms & Conditions, this Policy, and the RUO Policy at checkout
constitutes your informed consent to the transaction;
Title and risk of loss passed to you upon tender of the package to the shipping carrier, and a chargeback filed solely because a package was
lost, stolen, or delayed after carrier tender does not constitute a valid basis for a dispute;
All sales are final, and a chargeback filed for buyer’s remorse, change of mind, or any reason other than a verified, properly documented
fulfillment error under Section 13 does not constitute a valid basis for a dispute;
We will vigorously contest any chargeback we believe to be unauthorized, fraudulent, or inconsistent with these Terms, using all available
evidence, including but not limited to your IP address and order timestamp, carrier tracking and delivery confirmation, your acceptance of these
policies at checkout, and any communications between you and Ivory Compounds.

Any account associated with a fraudulent, unauthorized, or improper chargeback will be permanently terminated, and Ivory Compounds reserves the right to pursue recovery of the disputed amount, plus any associated fees, costs, and reasonable attorneys’ fees, to the fullest extent permitted by law

Processing Time for Approved Resolutions

Approved replacements are processed within a reasonable timeframe following verification, subject to product availability.

CONTACT

For shipping or product issue inquiries, please contact:

Please include your order number and all relevant documentation to ensure prompt review. We aim to respond to all inquiries within one to two (1–2) business days

IVORY COMPOUNDS