Privacy Policy

IVORY COMPOUNDS

Ivory Compounds LLC (“Ivory Compounds,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website, create an account, or make a purchase.

INFORMATION WE COLLECT

Personal information you provide to us:

Name, email address, mobile telephone number
Billing and shipping addresses
Payment information (processed securely by our third-party payment processor; we do not store full payment card numbers)
Account credentials (username, password)
Research affiliation information (if voluntarily provided)
Communications you send to us

Information collected automatically:

Browser type and version, operating system, device type
IP address and approximate geographic location
Pages visited, time spent on pages, navigation paths
Referring URLs and search terms
Click and scroll behavior (via analytics tools)

Information from third parties:

Payment verification data from our payment processor
Shipping confirmation data from carriers
Marketing attribution data from advertising platforms

HOW WE USE YOUR INFORMATION

We use the information we collect to:

Process and fulfill your orders;
Communicate with you regarding orders, account activity, shipping, and customer support;
Send marketing communications where you have opted in;
Verify your identity and prevent fraud;
Improve Site functionality and the customer experience;
Conduct analytics to understand customer behavior and inform business decisions;
Comply with applicable laws, regulations, and legal process;
Enforce our Terms & Conditions and protect our legal rights.

LEGAL BASIS FOR PROCESSING

We process your personal information based on: performance of a contract (to fulfill your orders); your consent (for marketing communications); our legitimate interests (fraud prevention, business operations, analytics); and legal obligations (tax, regulatory, and compliance requirements).

DATA PROTECTION & SECURITY

All payment transactions are processed securely by our third-party payment processor. We do not store full payment card numbers, CVV codes, or bank account numbers. We implement reasonable technical and organizational safeguards, including encrypted data transmission (SSL/TLS), access controls limiting employee access to personal data, regular security reviews, and vetted third-party service providers.

No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain personal information only as long as necessary for the purposes described in this Policy, unless a longer period is required by law

Order and transaction records: retained seven (7) years for tax, accounting, and regulatory compliance
Account information: retained for the life of your account, plus two (2) years following closure
Marketing preferences: retained until you opt out, plus the time needed to honor that request
Customer support records: retained three (3) years from last contact
Analytics data: retained in aggregate, anonymized form for up to twenty-six (26) months

You may request deletion of your personal information at any time, subject to our legal retention obligations (see Section 9).

COOKIES & TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar technologies to operate and improve the Site:

Essential cookies — required for Site functionality (cannot be disabled)
Analytics cookies — help us understand how visitors use the Site (e.g., Google Analytics)
Marketing cookies — used to deliver and measure advertising effectiveness (e.g., Google Ads, Meta Pixel, where applicable)

You can disable cookies through your browser settings; doing so may affect Site functionality and your ability to complete a purchase.

HOW WE SHARE INFORMATION

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We share information only with trusted service providers as needed to operate our business and fulfill your orders, including:

Payment processors
Shipping carriers
Email and SMS service providers
Analytics providers
Advertising platforms (for attribution and remarketing, where applicable)
Cloud hosting and security providers
Legal and compliance advisors

We may also disclose information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our
users or others.

MARKETING COMMUNICATIONS

Email. If you have opted in, you may receive marketing emails from us. You can unsubscribe at any time using the link in any email or by contacting support@ivorycompounds.com. We comply with the CAN-SPAM Act and applicable laws.

SMS Program. By providing your mobile number and opting in via our Site, checkout process, or another Ivory Compounds intake channel, you consent to receive recurring automated marketing and transactional text messages from Ivory Compounds. Consent to receive SMS messages is not a condition of purchase.

Eligibility: US residents, 21+, with a valid mobile subscription with a participating carrier.
Message types: order confirmations, shipping notifications, account alerts, restock updates, promotional offers, and research-community communications.
Frequency: up to fifteen (15) messages per month.
Opt-out: Reply STOP, END, QUIT, CANCEL, UNSUBSCRIBE, or REVOKE to any message. You will receive one confirmation message; transactional messages tied to an active order may continue.
Help: Reply HELP to any message, or contact support@ivorycompounds.com.
Charges: Message and data rates may apply. We are not responsible for carrier-related delays or charges.
Data sharing: Mobile numbers are not sold or shared for third parties’ independent marketing purposes; they are shared only with our SMS platform vendor and shipping carriers to operate the program.
Compliance: We are committed to compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco) content guidelines

YOUR PRIVACY RIGHTS

All users may, by contacting support@ivorycompounds.com:

Access the personal information we hold about you
Correct inaccurate personal information
Request deletion of your personal information (subject to legal retention obligations)
Opt out of marketing communications
Withdraw consent where processing is based on consen

We will respond within fourteen (14) days, or as otherwise required by applicable law.

California Residents (CCPA/CPRA). California residents have the right to: know what categories and specific pieces of personal information we’ve collected about them in the past 12 months; delete their personal information, subject to legal exceptions; correct inaccurate personal information; and non-discrimination for exercising these rights. We do not sell personal information and do not share it for cross-context behavioral advertising requiring an opt-out under the CPRA. To exercise California rights, email support@ivorycompounds.com with the subject line “California Privacy Request.” We may need to verify your identity, and you may designate an authorized agent to submit a request on your behalf.

Categories of personal information collected in the past 12 months: identifiers (name, email, phone, address, IP address); commercial information (purchase history); internet activity (Site browsing behavior); geolocation (approximate, from IP address); and inferences drawn from the above.

CHILDREN’S PRIVACY

Ivory Compounds does not knowingly collect personal information from individuals under the age of twenty-one (21). Our Site is not directed to children. If we learn we have collected information from someone under 21 without appropriate consent, we will take steps to delete it promptly

INTERNATIONAL DATA TRANSFERS

We currently ship within the United States only. If you access the Site from outside the United States, your personal information may nonetheless be transferred to, stored, and processed in the United States. By using the Site, you consent to such transfer.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes are effective immediately upon posting with an updated effective date. We encourage you to review this Policy periodically

CONTACT US

For questions or requests regarding this Privacy Policy or your personal information, contact:
Ivory Compounds LLC support@ivorycompounds.com Hours: 8:00 AM – 4:00 PM Eastern Time, Monday–Saturday